../Access Blows Its Download *Exclusive*
Access makers of the popular Virus brand of synthesizers, has recently released a new version of their operating system that disables the keyboard in some older models. The update, available for download on their website, is a recent update to their OS. Without any warning messages on their site, some Virus owners have discovered that installing the update on their synths has disabled the keyboard controller PIC Card rendering the keyboard part of the synth useless.
Access, in an email communication with Futuremusic claimed that "some keyboards out there (had) a wrong keyboard controller PIC installed from the beginning" - however, this doesn't make much sense to our technicians who feel that Access knew beforehand that updating the OS on certain models would trash the keyboard controller and adopted a "don't ask, don't tell" mentality.
Access also went on to state that "Access never made an official announcement about this since this has only happened to a very few keyboards."
Access has touted its free OS updates as a major selling point in marketing their brand worldwide. Futuremusic feels that it is irresponsible for a synth manufacturer to not warn their customers about the potential hazards of installing a software update. At the very least, we feel that Access should specifically states on their download page what exactly can go wrong and which keyboards are subject to the keyboard controller failing. Access will replace the keyboard controller free of charge. However, that doesn't go far enough in our opinion. The inconvenience of having to ship the keyboard to an "authorized" service center, wait for the new card to be installed, and then have it shipped back is certainly not worth the operating system update. Our recommendation is that if you have an older Virus kb Keyboard do not update the OS until Access comes clean about the perils of updating the OS on their web site.
Berichtje van futuremusic, wat me wel handig leek voor virus bezitters.(misschien al oud bericht, maar was het nog niet tegen gekomen)
Access makers of the popular Virus brand of synthesizers, has recently released a new version of their operating system that disables the keyboard in some older models. The update, available for download on their website, is a recent update to their OS. Without any warning messages on their site, some Virus owners have discovered that installing the update on their synths has disabled the keyboard controller PIC Card rendering the keyboard part of the synth useless.
Access, in an email communication with Futuremusic claimed that "some keyboards out there (had) a wrong keyboard controller PIC installed from the beginning" - however, this doesn't make much sense to our technicians who feel that Access knew beforehand that updating the OS on certain models would trash the keyboard controller and adopted a "don't ask, don't tell" mentality.
Access also went on to state that "Access never made an official announcement about this since this has only happened to a very few keyboards."
Access has touted its free OS updates as a major selling point in marketing their brand worldwide. Futuremusic feels that it is irresponsible for a synth manufacturer to not warn their customers about the potential hazards of installing a software update. At the very least, we feel that Access should specifically states on their download page what exactly can go wrong and which keyboards are subject to the keyboard controller failing. Access will replace the keyboard controller free of charge. However, that doesn't go far enough in our opinion. The inconvenience of having to ship the keyboard to an "authorized" service center, wait for the new card to be installed, and then have it shipped back is certainly not worth the operating system update. Our recommendation is that if you have an older Virus kb Keyboard do not update the OS until Access comes clean about the perils of updating the OS on their web site.
Berichtje van futuremusic, wat me wel handig leek voor virus bezitters.(misschien al oud bericht, maar was het nog niet tegen gekomen)
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