2.3. My USB key worked fine but now it has ceased to function and appears to be defective without any physical damage.
In this case please contact your national distributor and you will get a replacement for the key and also for all licenses contained on it. Your distributor will ask you for the USB key number which is readable through the transparent housing and will most likely want to have the key sent to them.
2.4. I have broken my USB key. It is now physically defective and is short before ceasing to function or is already dead.
Please contact your national distributor. You need to buy a new empty Steinberg USB key. Your distributor will ask you for the USB key number which is readable through the transparent housing and will most likely want to have the key sent to them. They will care about providing you with replacement licenses for the empty USB key you have bought.
2.5. My USB key is heavily damaged and the USB key number can“t be read anymore.
Please contact your national distributor. You need to buy a new empty Steinberg USB key. Further details need to be clarified then, usually it is not a problem to replace all required licenses when you have registered the products before.