ok, so here we go. this is good timing as EMU just finally got back to my first email which i'll post again here:
1. my first email to EMU (sent through their site so i don't have the date):
"hi,
i am a recent purchaser of an E4XT Ultra and an RFX-32 card and am very unpleased that there are some major bugs with EOS in regards to the RFX card. one known bug, "random panning" has apparently been an issue in nearly every version of EOS. and 4.7's bug, "outbursts" is really a big one. i've been on forums and websites and many other people are frustrated with these issues like me. i'd like to hear that you are working on these and i want to know when a full and clean version of 4.7 will be released. i hear you are moving to software and i'd like to know you're not leaving your hardware users in the dark. thanks!"
their first response Dec 15 2003 :
We have not been given an official announcement about when a final
version
of eos 4.70 will be complete. At this moment, i can only assume that
there
must be a reason why 4.70 is not a current download on our website.
I am documenting your complaint/bug report so that it gets notice by
the
software developers.
Regards;
E-MU Systems Inc.
Technical support
831-438-1921 xt.4
my reply on Dec 15 2003 :
"hello,
i appreciate your documentation and interest in
helping me (us really...me and many others) about this
matter. of course, i realize EOS 4.7 was never made
official (although my brand new E4XT came w/ it
pre-installed), however, it does have nice features
which would be great to use (i.e. FAT32 support,
Compression plug-in, etc). furthermore, i understand
the "random panning" bug is an issue even w/ EOS 4.61.
either way, all I/we are asking is for one final, bug
free version of EOS 4.7. that's all.
thanks for helping me try to make this a reality. any
futher info. on this would be appreciated. i've been
on many web forums and i am getting many other users
with this same wish to let you know of there
frustration with this matter as well. i apologize on
their behalf for i've heard some people have wrote you
emails that maybe aren't as friendly as mine.
unfortunately, that's where we're at. it would be
great to hear this could be resolved. i appreciate
your help.
doug"
#2: i got two E4XT Ultra's (anyone want to buy one? )
serials: 020301839 and 110201775
#3: problems? well, my units, like CM_LOCUSS's unit, freeze up like crazy running 4.7 and crash frequently but with "gen trap" errors on 4.61 with the RFX card installed. the crashings seem to happen way more often/quickly when accessing RFX menus. w/o the RFX card, there are no crashing problems. i've also heard about the random panning bug, apparently in about any version of EOS and the 4.7 bug, "loud outbursts", BOTH BUGS TIED TO THE RFX CARD, but I haven't even been able to use my units with an RFX card to experience these bugs yet personally!
#4: my name is Doug Varn...i'm a bloody American (rarely proud of it)...and thank God i got another 8 months or more of warranty.
so there you go...
again, all i really want EMU to do is just give us one last version of EOS that is 4.7 but w/ no bugs! it isn't too much to ask, is it!???
but hey, they really just might be taking notice of this since i think we're doing a good job of making some noise.
to anyone who HAS Emu issues and HASN'T wrote them, do it now!!
EMU.Support@customercare.creative.com
we need the support and we all might actually get what we deserve here!!!
peace!
